Restaurant Technology

  • Ex-Uber Employees Launch Cloud Kitchen Startup

    November 14, 2019 Ex-Uber Employees Launch Cloud Kitchen StartupA group of former Uber employees has started a cloud kitchen business to rival that of former Uber CEO Travis Kalanick, who made the news recently with his own similar ...
  • Loyalty Firm Punchh Raises $40M For Brick-and-Mortar Analytics

    November 14, 2019 Loyalty Firm Punchh Raises $40M For Brick-and-Mortar AnalyticsAs eCommerce rises in popularity – currently accounting for about 11 percent of retail sales, which is an increase of about 14.8 percent from last year – retail is coming ...
  • QSRs Fight Back Against Friendly Fraud

    November 14, 2019 Fighting Friendly Fraudsters In The QSR SpaceOver the last several decades, issuers and card networks have worked hard to educate consumers on a single point: If a fraudster steals their card number (or physical card) and ...
  • Deliveroo Adds Pickup Option For Restaurant Orders

    November 11, 2019 DeliverooU.K.-based on-demand food delivery service Deliveroo is expanding its platform to include a pickup option, TechCrunch reported on Monday (Nov. 11). The new Deliveroo service will be called Pickup and gives ...
  • New Formats Deliver For Food Ordering

    November 11, 2019 online deliveryFor quick-service restaurants (QSRs), tried and true practices might not be cutting it anymore. Drive-thrus, practically invented by QSRs, are having trouble living up to the fast promise of fast ...
  • What Food Commerce Shifts Do Ghost Kitchens Foreshadow?

    November 11, 2019 restaurant kitchenHere’s a question about the last meal that was delivered to your office or home: Do you really know where that food came from? Sure, you know the restaurant and ...
  • Shake Shack Looks To Better Delivery Amid Q3 Results

    November 8, 2019 Shake ShackSame-store sales increased only 2 percent for quick-service restaurant (QSR) operator Shake Shack in the third quarter of 2019, disappointing investors. The chain’s revenue increased some 32 percent year over ...
  • Why The QSR Drive-Thru Is Fueling Retail Innovation

    November 7, 2019 QSR drive-thruRetail technology is undergoing big changes in the restaurant world, and that includes the drive-thru. New data via PYMNTS research has troubling news for restaurants with drive-thru windows. Consumers spent an average ...
  • New Papa John’s CEO Tasked With Reset

    November 7, 2019 Papa John'sNew Papa John’s CEO Rob Lynch is making changes at the embattled pizza chain in an attempt to rebound from the bad publicity surrounding its former chief and founder John ...
  • Can Robots Help Solve the Fresh Food Problem?

    November 7, 2019 Chowbotics has robotic food vending machinesFresh food is one of those products that, depending on the context, can almost feel like a minor luxury. Sure, consumers who can get to good grocery stores or farmers’ ...
  • How NFC Loyalty Is Changing The Way QSRs Approach Rewards

    November 6, 2019 Creating dedicated, loyal customers is a constant challenge for competing eateries. Consumers want greater access to mobile tools and payments, even at the physical POS, and they especially want quick ...
  • Trending: Malibu Poke Gets Personal With Facial Recognition To Order, Pay

    November 5, 2019 QSRs use tech to advance mobile ordering U.S. consumers are increasingly turning to digital technology to place food orders. A recent study found online food delivery orders increased nearly 15 percent since last year with more restaurants looking ...
  • When Restaurant Tech Sees Your Face And Identifies Your Taste

    November 5, 2019 Facial recognition tech could give the old restaurant axiom “service with a smile” a whole new meaning, by allowing customers to reorder meals with just a glance. In the latest ...
  • Why Mobile Order-Ahead Is A Sure Bet For Most QSRs

    November 1, 2019 mobile order pick up here signIf Q3 2019 quick-service restaurant (QSR) earnings are any indication, restaurants’ rush to digital and mobile ordering is benefiting many — but not all — restaurants. What’s the latest news ...
  • Retail Pulse: Dine Brands Teams With Postmates; Walmart Rolls Out Alcohol Pickup

    November 1, 2019 Retail Pulse: Dine Brands Teams With PostmatesFast-casual restaurant groups are teaming with online food delivery firms to offer on-demand ordering to consumers through digital platforms. For instance, Dine Brands, the parent company of Applebee’s Neighborhood Grill + ...
  • NYC Council Asks Grubhub To Pay Back Restaurants

    October 31, 2019 Grubhub signMore than 30 members of the New York City Council sent a letter to Grubhub about phone calls that didn’t result in orders but did result in charges, according to ...
  • The Challenges Of Automating Restaurant AP

    October 31, 2019 restaurant manager with staffIt may be the case that the only predictable thing about the restaurant business is … unpredictability. New menus items may be popular … or not. The Friday hot spot may ...
  • Dunkin’ Doubles Down On Digital With Rewards, Ordering

    October 31, 2019 Dunkin’ Doubles Down On Digital With RewardsWith digital initiatives in multi-tender rewards and mobile guest checkout, Dunkin’ ended the third quarter with over 12 million loyalty members contributing approximately 13 percent of rooftop sales. The quick-service restaurant ...
  • Deep Dive: Why Friendly Fraud Is Anything But Friendly

    October 29, 2019 mobile order ahead  A top priority among quick-service restaurants (QSRs) is protecting against bad actors who can make off with untold sums if left unchecked. Mobile app developers and restaurant owners are thus ...
  • Trending: Mobile Order-Ahead Takes The Field

    October 25, 2019 New complexities and frictions are emerging every day as the mobile order-ahead industry continues to grow. One of the hotter flashpoints of the scene pits in-house ordering apps up against third-party ...
  • ChowNow CEO: Online Ordering’s Future And The 90-Minute Restaurant Vacation Experience

    October 24, 2019 restaurant table with friendsEverything comes with a price — and that applies to the digital world as well. Consumers are waking up to the fact that all those free online and mobile services — email ...
  • Why Better POS Is Vital To Saving SMB Retail

    October 23, 2019 mobile POS at restaurantNew Orleans, home to the PYMNTS Bureau of Temperate Winter, is loved and sometimes reviled for being behind the times on many things. That can often include payments. But over ...
  • Chipotle Drives Digital To Q3 Wins

    October 22, 2019 Get ready for more digital drive-throughs in the world of quick-service restaurants (QSRs). That was one of the main messages on Tuesday (Oct. 22) in the Q3 2019 earnings report ...
  • Even Bad Tippers Might Pay More With Better Tech

    October 22, 2019 tip in cash and changeThe rise of digital payments and the gig economy cannot guarantee that consumers will tip. But new technology is sure making tipping easier — both for consumer and workers — even ...
  • McDonald’s Misses Q3 Earnings Estimates Amid Delivery Push

    October 22, 2019 McDonald’s Misses Q3 Earnings Estimates Amid Delivery PushAs the quick-service restaurant (QSR) company aims to bring in more diners, McDonald’s is reaching for price increases and deals. It used promotions, offerings and menu price increases to bolster sales, ...
  • Where Restaurants Now Look To Boost Margins, Drive More Sales

    October 22, 2019 The back-end operations of a restaurant are not for the faint of heart. In come slabs of meat, crates of vegetable and eggs, cartons of oils and all the other supplies ...
  • Chick-fil-A Launches Dine-In Mobile Ordering

    October 20, 2019 mobile order ahead to dine inChick-fil-A has announced the launch of dine-in mobile ordering, allowing diners to order ahead before arriving to eat at one the fast-food chain’s locations. After testing out the service in select ...
  • Uber Eats Rolls Out Pickup Feature Nationwide

    October 20, 2019 Delivery and mobile paymentsUber Eats announced that it has launched a new pickup feature nationwide. The feature was tested in San Diego, Phoenix, Dallas and Austin, Texas, and was made available across the country ...
  • Making Bigger Bets On Consumers Via Data And Payments

    October 17, 2019 TODAY IN DATAMaking Bigger Bets On Consumers Via Data And PaymentsAutonomous technology is getting ready to take over the world – and better data is shaping the QSR consumer experience. Not all consumer bets are panning out as some had hoped, ...
  • Outback Steakhouse Pilots Machine Learning Tech

    October 16, 2019 Outback Steakhouse Pilots Machine Learning TechAt multiple restaurants operated by one of its franchisees, Outback Steakhouse is testing machine learning (ML) technology from Presto. The test is focused on the restaurant lobby, but could grow to the ...
  • Get Ready For A More Intimate, Data-Driven QSR Experience

    October 16, 2019 Fast food and QSR operations are trying to do more than old-fashioned mass meal production. Customization is coming into its own in that space, as Tim Ridgely, head of order ...
  • New Wahlburgers App Offers Order-Ahead And Rewards

    October 15, 2019 Wahlburgers App Offers Order-Ahead, RewardsWahlburgers, the burger bar and restaurant made famous for its association with movie star Mark Wahlberg, as well as a popular TV show, has introduced a mobile ordering app that ...
  • How Drive-Thrus Are Speeding Up Retail Innovation

    October 14, 2019 fast food drive-thruBeen on a fast food drive-thru lately? If so, you’ve been at the site of one of the hottest areas of retail innovation. For instance, cameras are playing a part in ...
  • Olo’s Noah Glass: What Restaurants Don’t Know They Don’t Know About Delivery Aggregators

    October 14, 2019 Olo on aggregating restaurant sitesThe trouble with existential threats is they very rarely show up and announce themselves. When Amazon launched in 1995, it looked to most as a one-trick eTailer that sold books ...
  • How Technology And Market Trends Spawn Innovation

    October 11, 2019 Technology And Market Trends Spawn InnovationDirect-to-consumer (DTC) brands are putting a new spin on athleisure wear, inspired by the CBD-based wellness trend. In restaurant technology, cloud kitchens have emerged as a new model driven by the rise of online ...
  • Should QSRs Be Scared Of ‘Ghost’ Restaurants?

    October 10, 2019 food deliveryTravis Kalanick, ousted founder of Uber, recently made his next big investment. His real estate company, City Storage Systems, bought a stake in Rebel Foods Pvt. in India, a cloud ...
  • Amazon Veteran Named President Of Brightloom

    October 9, 2019 Brightloom, Restaurant Management, ResTech, UE, UICustomer experience and engagement platform Brightloom announced two new executive team hires in a press release on Tuesday (Oct. 8). Ben Straley signs on as president and chief product officer, ...
  • Domino’s Preps For QSR Industry ‘Shakeout’

    October 8, 2019 pizzaGet ready for some drama ahead in the food delivery space — that was one message that came from Domino’s Pizza on Tuesday (Oct. 8) in the aftermath of third ...
  • The ABCs Of QSR Mobility 

    October 8, 2019 smartphone mobile food orderingFive years ago, tapping a mobile phone to order ahead was still a relatively exotic idea. Starbucks mobile rewards were still new to the market — and though a veritable ...
  • Deep Dive: Third-Party Delivery Apps Face Growth Challenges

    October 7, 2019 Quick Service Restaurants and third-party delivery partnershipsThird-party delivery apps such as DoorDash, Grubhub and Uber Eats are in high demand as customers seek to enjoy meals from their favorite fast-food restaurants and quick-service restaurant (QSR) brands. ...